Improve Your Process and You Will Improve Your People

In today's joinery/cabinet manufacturing, I often hear an owner say “I can’t find good people these days”. This normally means they are looking for a unicorn .. What I mean by that is, good people are everywhere but know one is able to read minds. Just because someone is a trained trades-person does not mean they know how your factory does things. And on top of that, if you do hire a trades-person to do a task that is well below their skill set, they will get bored anyway and leave.


After working with hundreds of joinery businesses over the past 20 years, the one thing that is consistent is the businesses that have too many highly skilled people are always the ones with a team culture problem and are also the ones with high turnover of staff. The businesses that have created simple processes that good people can do .. not highly trained trades-people, just good people who want to work every day, are almost always the businesses that are doing well and have good retention of staff.

I know I am generalizing here, but it is an observation I have made over many years that holds true more today than ever before.

In this episode

  • How to Create “good people”
  • Where to begin when improving your process
  • Why you don't need tradespeople in your joinery production